Singapore immigration consultancy
- 20+years of combined experience
- 7days a week, including public holidays
- 2business days to respond
- An office you can visit in Jurong East
Our clients
Photographs of clients we have acted for, published with their consent.See all approval letters
What is included
- Profile evaluation
- Profile improvement plan
- Ten supplementary documents
- Professional cover letter
- Full document review
- Comprehensive form completion
- WhatsApp support
- ICA filing through your Singpass
- Filing within four weeks
- Post-submission advice
- Dedicated case officer
- Testimonial drafting
Request a complimentary case assessment
- Strictly confidential
- No obligation
- Response within two business days

What is included
Everything included in our service.
We apply the same scope of work to every case we take on. Nothing on this list is a tier, an add-on or an additional charge.
Profile evaluation
We assess your case against the profiles ICA has recently approved, so that you understand where you stand, including any weaknesses, before anything is filed.
Profile improvement plan
We identify which gaps are worth addressing and what that involves, and advise whether applying from a stronger position in three months would be better than applying today.
Ten supplementary documents
We identify the ten documents that will most strengthen your particular case, rather than working from a generic list, and help you obtain any that are difficult to source.
Professional cover letter
We write your cover letter from your file rather than from a template, explaining what you do here, what you contribute, and how your supporting documents reflect this.
Full document review
We check every scanned document for legibility, completeness and compliance with ICA's format requirements before it is uploaded, because rejections on minor technical grounds are entirely avoidable.
Comprehensive form completion
We complete every ICA field from your documents and cross-check it against them, so that nothing in the forms contradicts the supporting evidence.
WhatsApp support
You can message a consultant directly seven days a week, including public holidays, because questions during a case rarely arise only in office hours.
ICA filing through your Singpass
We complete the submission through the ICA portal on your behalf and confirm to you exactly what was filed and when.
Filing within four weeks
We aim to submit within four weeks of engagement. This depends on receiving your documents promptly, and we will tell you plainly if the timeline is at risk.
Post-submission advice
We advise you while your application is with ICA, including on requests for further information, a change of job or address, and what the absence of updates does and does not mean.
Dedicated case officer
One named case officer handles your file from the first consultation to the decision, so you are not passed between staff and do not need to explain your case again.
Testimonial drafting
We help prepare character references from employers, colleagues or community leaders so that they contain information a reviewing officer can meaningfully consider.
Immigration Express is a firm you can verify.
Each point below is something we can demonstrate, rather than something we ask you to take on trust.
Genuine ICA approval letters
We publish 10 letters in full, with identifying details removed, instead of a success rate.
An office you can visit
Our office is at the Devan Nair Institute in Jurong East, and you are very welcome to visit.
Open seven days a week
We are open from 9am to 8pm, including public holidays, when most consultancies are closed.
20+ years of combined experience
This refers to the experience of the specialists assigned to your case, not the age of the firm.
One case officer from start to finish
You will not need to explain your circumstances again to someone new.
Direct access to a consultant
You can speak with a consultant by telephone, by email or in person at our office, never through a chatbot.
Information in your own language
The entire site is published in English, 中文, Bahasa Melayu, Bahasa Indonesia, தமிழ், हिन्दी, Tiếng Việt and বাংলা.
Every official figure sourced
Each criterion, fee and timeline is attributed to ICA or MOM and linked to the page it came from.
A registered company you can verify
We are registered in Singapore under ACRA UEN 202630834D, which anyone can check free of charge on the public register at bizfile.gov.sg.
The documents
Approval letters issued by ICA.
The in-principle approval letters that ICA issued to our clients, reproduced as they were received.

Singapore Citizenship · March 2025 
Family of three · February 2025 
Permanent Residence · February 2025 
Family of four · February 2025 
Permanent Residence · February 2025 
Permanent Residence · February 2025 
Permanent Residence · January 2025 
Family of four · December 2024 
Permanent Residence · December 2024 
Permanent Residence · October 2024
Identifying details have been removed, and the letters are published with our clients' consent.
Who works on your case
The team assigned to your case.
Your case is fully staffed, not handled in a single meeting. These six functions are assigned at your first consultation and remain with your case until the outcome.
Your main contacts
01
Consultant
First consultation and case scoping
02
Case officer
Your single point of contact throughout
Also working on your file
03
Case strategist
Route, presentation and timing
04
Financial reviewer
Income, CPF and evidence of support
05
Document specialist
Forms, translations and attestation
06
Document controller
Version control and the submission record
You will not usually deal with roles 03 to 06 directly, but they work on your file from the first consultation through to the outcome.
Every statement in this section describes our process rather than outcomes. Nothing here suggests that preparation influences a decision that ICA alone makes.
How we work
From the first conversation to the outcome.
An initial consultation
We discuss your circumstances, your timeline and what you hope to achieve.
Assessment of your profile
We give you a candid view of what is strong and what needs further work.
Case strategy
We agree which scheme to apply under, when to file, and which documents are needed.
Document preparation
We assemble a complete and well-ordered submission package.
Final review
We check every document against the forms before filing.
Submission and follow-up
We file through the ICA portal and support you through to the decision.
What makes us different
What is standard, and what is not.
Most consultancies provide the same core services, and we have marked those rows accordingly. The remaining rows show where our approach differs.
| Immigration Express | Typical agency | |
|---|---|---|
| Complimentary first consultation | An honest assessment of your profile | Commonly offered |
| Strategy and documents | Prepared for you in full, down to the last page | Commonly offered |
| Submission and follow-up | We file the application and handle any follow-up | Commonly offered |
| Support during your case | By telephone and email, with no limit on consultations | Commonly offered |
| Approval letters | Published on this site for you to read | Not usually offered |
| Who works on your case | Six functions, each handled by a specialist | Not usually offered |
| Your case officer | One person, from the first meeting to the outcome | Not usually offered |
| An office you can visit | You are welcome on any day we are open | Not usually offered |
| Open seven days a week | 9am to 8pm, every day of the week | Not usually offered |
| Every figure sourced | Each links to its ICA or MOM source, so you can verify it | Not usually offered |
| Complex cases | Cases we are glad to take on | Not usually offered |
We take pride in the way we work, and we would be glad to show you in person. You are welcome to verify every line above before you make any decision.
Common questions
Questions we are often asked.
Which service would suit my circumstances?
It depends on your current situation. You may need a work pass to come to Singapore, Permanent Residence to remain, citizenship to settle permanently, or a plan for the whole family. If you are unsure, we suggest beginning with the complimentary assessment, and we will be glad to advise you on the appropriate route.
Can you guarantee that my application will be approved?
No consultancy is able to guarantee an outcome. Applications are decided solely by ICA and MOM. What we can offer is thorough preparation, a candid assessment of your profile before you commit to anything, and our honest view of whether this is the right time to apply. Where we believe it would serve you better to wait and strengthen your case first, we will tell you so.
When are you open?
We are open seven days a week, including public holidays, from 9am to 8pm. We keep these hours because many of our clients work full time on a pass and cannot easily take a weekday morning off work.
Where is your office?
Our office is at the Devan Nair Institute for Employment and Employability in Jurong East, a short walk from Jurong East MRT interchange, with parking on site. You are very welcome to visit us.
Request a complimentary assessment.
The form takes about two minutes to complete. A consultant will review your details and respond within two business days.
Immigration Express is a private consultancy and is not affiliated with, or endorsed by, the Immigration & Checkpoints Authority (ICA), the Ministry of Manpower (MOM) or any Singapore government agency. All application outcomes are decided solely by the relevant authorities.
Where to find us
80 Jurong East St 21, #05-02, Devan Nair InstituteSingapore 609607
Monday to Sunday, including public holidays, 9am to 8pm (SGT)







