Open daily, including public holidays, 9am to 8pm

Immigration Express

Singapore immigration consultancy

  • 20+years of combined experience
  • 7days a week, including public holidays
  • 2business days to respond
  • An office you can visit in Jurong East

Our clients

Photographs of clients we have acted for, published with their consent.See all approval letters

What is included

  • Profile evaluation
  • Profile improvement plan
  • Ten supplementary documents
  • Professional cover letter
  • Full document review
  • Comprehensive form completion
  • WhatsApp support
  • ICA filing through your Singpass
  • Filing within four weeks
  • Post-submission advice
  • Dedicated case officer
  • Testimonial drafting

Request a complimentary case assessment

  • Strictly confidential
  • No obligation
  • Response within two business days
+65

WhatsApp preferred

If the form does not load or submit, please email us at info@immigrationexpress.com.sg

The Marina Bay and Central Business District skyline at dusk, seen across the water

What is included

Everything included in our service.

We apply the same scope of work to every case we take on. Nothing on this list is a tier, an add-on or an additional charge.

  • Profile evaluation

    We assess your case against the profiles ICA has recently approved, so that you understand where you stand, including any weaknesses, before anything is filed.

  • Profile improvement plan

    We identify which gaps are worth addressing and what that involves, and advise whether applying from a stronger position in three months would be better than applying today.

  • Ten supplementary documents

    We identify the ten documents that will most strengthen your particular case, rather than working from a generic list, and help you obtain any that are difficult to source.

  • Professional cover letter

    We write your cover letter from your file rather than from a template, explaining what you do here, what you contribute, and how your supporting documents reflect this.

  • Full document review

    We check every scanned document for legibility, completeness and compliance with ICA's format requirements before it is uploaded, because rejections on minor technical grounds are entirely avoidable.

  • Comprehensive form completion

    We complete every ICA field from your documents and cross-check it against them, so that nothing in the forms contradicts the supporting evidence.

  • WhatsApp support

    You can message a consultant directly seven days a week, including public holidays, because questions during a case rarely arise only in office hours.

  • ICA filing through your Singpass

    We complete the submission through the ICA portal on your behalf and confirm to you exactly what was filed and when.

  • Filing within four weeks

    We aim to submit within four weeks of engagement. This depends on receiving your documents promptly, and we will tell you plainly if the timeline is at risk.

  • Post-submission advice

    We advise you while your application is with ICA, including on requests for further information, a change of job or address, and what the absence of updates does and does not mean.

  • Dedicated case officer

    One named case officer handles your file from the first consultation to the decision, so you are not passed between staff and do not need to explain your case again.

  • Testimonial drafting

    We help prepare character references from employers, colleagues or community leaders so that they contain information a reviewing officer can meaningfully consider.

Immigration Express is a firm you can verify.

Each point below is something we can demonstrate, rather than something we ask you to take on trust.

  • Genuine ICA approval letters

    We publish 10 letters in full, with identifying details removed, instead of a success rate.

  • An office you can visit

    Our office is at the Devan Nair Institute in Jurong East, and you are very welcome to visit.

  • Open seven days a week

    We are open from 9am to 8pm, including public holidays, when most consultancies are closed.

  • 20+ years of combined experience

    This refers to the experience of the specialists assigned to your case, not the age of the firm.

  • One case officer from start to finish

    You will not need to explain your circumstances again to someone new.

  • Direct access to a consultant

    You can speak with a consultant by telephone, by email or in person at our office, never through a chatbot.

  • Information in your own language

    The entire site is published in English, 中文, Bahasa Melayu, Bahasa Indonesia, தமிழ், हिन्दी, Tiếng Việt and বাংলা.

  • Every official figure sourced

    Each criterion, fee and timeline is attributed to ICA or MOM and linked to the page it came from.

  • A registered company you can verify

    We are registered in Singapore under ACRA UEN 202630834D, which anyone can check free of charge on the public register at bizfile.gov.sg.

The documents

Approval letters issued by ICA.

The in-principle approval letters that ICA issued to our clients, reproduced as they were received.

  • ICA letter dated 1 March 2025 approving a Singapore Citizenship application in principle, setting out the Singapore Citizenship Journey the applicant completes next
    Singapore Citizenship · March 2025
  • ICA letter dated 26 February 2025 granting in-principle approval of a Permanent Residence application covering three applicants
    Family of three · February 2025
  • ICA letter dated 24 February 2025 granting in-principle approval of a Permanent Residence application
    Permanent Residence · February 2025
  • ICA letter dated 23 February 2025 granting in-principle approval of a Permanent Residence application for a family of four
    Family of four · February 2025
  • ICA letter dated 23 February 2025 granting in-principle approval of a Permanent Residence application
    Permanent Residence · February 2025
  • ICA letter dated 17 February 2025 granting in-principle approval of a Permanent Residence application
    Permanent Residence · February 2025
  • ICA letter dated 6 January 2025 granting in-principle approval of a Permanent Residence application, setting out the formalities left to complete
    Permanent Residence · January 2025
  • ICA letter dated 26 December 2024 granting in-principle approval of a Permanent Residence application for a family of four, setting out the formalities left to complete
    Family of four · December 2024
  • ICA letter dated 3 December 2024 granting in-principle approval of a Permanent Residence application, setting out the formalities left to complete
    Permanent Residence · December 2024
  • ICA letter dated 24 October 2024 granting in-principle approval of a Permanent Residence application, setting out the formalities left to complete
    Permanent Residence · October 2024

Identifying details have been removed, and the letters are published with our clients' consent.

Who works on your case

The team assigned to your case.

Your case is fully staffed, not handled in a single meeting. These six functions are assigned at your first consultation and remain with your case until the outcome.

Your main contacts

  • 01

    Consultant

    First consultation and case scoping

  • 02

    Case officer

    Your single point of contact throughout

Also working on your file

  • 03

    Case strategist

    Route, presentation and timing

  • 04

    Financial reviewer

    Income, CPF and evidence of support

  • 05

    Document specialist

    Forms, translations and attestation

  • 06

    Document controller

    Version control and the submission record

You will not usually deal with roles 03 to 06 directly, but they work on your file from the first consultation through to the outcome.

Every statement in this section describes our process rather than outcomes. Nothing here suggests that preparation influences a decision that ICA alone makes.

How we work

From the first conversation to the outcome.

  1. An initial consultation

    We discuss your circumstances, your timeline and what you hope to achieve.

  2. Assessment of your profile

    We give you a candid view of what is strong and what needs further work.

  3. Case strategy

    We agree which scheme to apply under, when to file, and which documents are needed.

  4. Document preparation

    We assemble a complete and well-ordered submission package.

  5. Final review

    We check every document against the forms before filing.

  6. Submission and follow-up

    We file through the ICA portal and support you through to the decision.

What makes us different

What is standard, and what is not.

Most consultancies provide the same core services, and we have marked those rows accordingly. The remaining rows show where our approach differs.

Immigration Express compared with Typical agency
Immigration ExpressTypical agency
Complimentary first consultationAn honest assessment of your profileCommonly offered
Strategy and documentsPrepared for you in full, down to the last pageCommonly offered
Submission and follow-upWe file the application and handle any follow-upCommonly offered
Support during your caseBy telephone and email, with no limit on consultationsCommonly offered
Approval lettersPublished on this site for you to readNot usually offered
Who works on your caseSix functions, each handled by a specialistNot usually offered
Your case officerOne person, from the first meeting to the outcomeNot usually offered
An office you can visitYou are welcome on any day we are openNot usually offered
Open seven days a week9am to 8pm, every day of the weekNot usually offered
Every figure sourcedEach links to its ICA or MOM source, so you can verify itNot usually offered
Complex casesCases we are glad to take onNot usually offered

We take pride in the way we work, and we would be glad to show you in person. You are welcome to verify every line above before you make any decision.

Common questions

Questions we are often asked.

Which service would suit my circumstances?

It depends on your current situation. You may need a work pass to come to Singapore, Permanent Residence to remain, citizenship to settle permanently, or a plan for the whole family. If you are unsure, we suggest beginning with the complimentary assessment, and we will be glad to advise you on the appropriate route.

Can you guarantee that my application will be approved?

No consultancy is able to guarantee an outcome. Applications are decided solely by ICA and MOM. What we can offer is thorough preparation, a candid assessment of your profile before you commit to anything, and our honest view of whether this is the right time to apply. Where we believe it would serve you better to wait and strengthen your case first, we will tell you so.

When are you open?

We are open seven days a week, including public holidays, from 9am to 8pm. We keep these hours because many of our clients work full time on a pass and cannot easily take a weekday morning off work.

Where is your office?

Our office is at the Devan Nair Institute for Employment and Employability in Jurong East, a short walk from Jurong East MRT interchange, with parking on site. You are very welcome to visit us.

Request a complimentary assessment.

The form takes about two minutes to complete. A consultant will review your details and respond within two business days.

Immigration Express is a private consultancy and is not affiliated with, or endorsed by, the Immigration & Checkpoints Authority (ICA), the Ministry of Manpower (MOM) or any Singapore government agency. All application outcomes are decided solely by the relevant authorities.

Where to find us

80 Jurong East St 21, #05-02, Devan Nair Institute
Singapore 609607

Monday to Sunday, including public holidays, 9am to 8pm (SGT)

Chat with us on WhatsApp

Complimentary assessment

Request an assessment

Strictly confidential · No obligation · Response within two business days

Chat with us on WhatsApp